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Omnichannel UX Course

I took the Omnichannel Journeys and Customer Experiences course with Nielsen Norman in March of 2023.

The course instructor (and its original content author) was Anna Kaley (Sr UX Specialist).

I created a summary deck to help relay my learnings from the course to my colleagues. Check it out below.

Portfolio, website, and case studies created by Sarah Lynch

Website proudly created with Wix.com

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