Conversational Design

During my time working at IBM Watson, I designed and developed Chatbots and Conversational Experiences for various teams and clients. 

I performed many duties, such as:

• data gathering and curation

• mining user insights from data logs

• managing Ground Truth training data/information architecture 

• UX Writing for chatbot responses

• mapping out dialog flow and structure

• designing and testing dialog design

• rapidly iterating on design & implementation

• designing & running crowdsourced data validation jobs

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Check it out in some of the projects below!